Client Testimonials

What our clients are saying about us.


"It's been a pleasure working with Bierce, they are always friendly and professional, and will go out of their way to be as helpful as possible. Their attention to detail is welcome, and we would recommend them to anyone looking for a new partner in technical services."

Rob Smith, ECO Compliance Lead, OVO Energy



"On a general note, I can confirm that since my return from Maternity leave in May 2016 I have been continually impressed with the service provided by Bierce, both from the office and field teams. Inspections appear to be completed with little difficulty and call logs are always available in the vent that an inspection has not been possible. Appeals are dealt with swiftly and straightforwardly. Reporting and general communication is always clear and prompt. Assistance and advice on matters outside of routine inspections has been appreciated."

Cleo Nettleship, Scottish Power



"As managing agents, we work with many companies and Bierce are by far the most efficient, reliable, and are a pleasure to deal with. The service and help on offer is exceptional. They’re now our first choice for post-installation inspections and I would recommend them to anyone."

Daniel Stewart, Technical Co-ordinator, Acrobat Carbon Services



"Effective Energy have been working with Bierce Technical Services for a number of months. As our relationship developed, we have been looking to provide them with more technical monitoring and on site H&S schedules to complete. From an admin point of view, we receive regular feedback within the timescales requested. In general, regular communication and updates have helped to develop the relationship and deliver the ongoing requirements."

Jamie McCullagh, Contracts Manager, Effective Energy



"We are delighted with the surveying work carried out by Bierce during our recent Hard-to-Treat insulation programme. Due to the imminent ECO changes the team had to mobilise extremely quickly and provided large numbers of qualified staff at short notice. They delivered 1,500 surveys in two weeks, without any customer complaints and with great communication with our in-house Customer Care team. We were delighted with the overall service provided and would not hesitate to employ Bierce again or recommend them to others."

Paul Dooley, Director of Estate Regeneration, Poplar HARCA




"We have been using your services since 2007. Throughout new and changing legislation the advice we have received has been accurate, well researched and extremely valuable. For EPCs, floorplans and even photographs we have found the whole team thorough and professional and attention to detail has always been paramount. We would highly recommend them."

Samantha Carter, Claire Lloyd Properties



"We have used Bierce (formerly AgilitySurvey) since they were formed and have found their service and professionalism to be exceptional with them often going above the call of duty to accommodate us and our clients. It is important to us that our own high standards are replicated by any external company we recommend and the team at Bierce have always delivered in this regard. Their charges are competitive and we would recommend them to everyone who requires their services as the advice and expertise they have brought to our business has proved invaluable."

Adam Driver, Partner, Hurst Estate Agents



"We have been working with Nick Ainger for quite a while now and in our experience there are few companies out there who can deliver consistent quality and value in the way that Bierce does. Their ability to deliver nationally is a bonus and we have used them on complex projects from Glasgow to London. We have always had what we need on time and never had a complaint from any survey. Cannot recommend highly enough."

Alan Calcott, Managing Director, Carbon Plan





"Thomas Merrifield have enjoyed a long and seamless relationship with you. The association between our two firms was initiated by way of recommendation from a friend’s suggestion that we contact Nicholas Ainger MRICS. At that time, we were not seeking to change our existing providers but found Nicholas Ainger to be very personable when discussing their service and assurances of his personal involvement. We were suitably impressed with their professional approach when given an initial opportunity to provide photography, energy performance certificates and floor plans for initial few properties and it quickly became apparent that we would benefit from their expertise whilst we were formulating enhanced brochure presentation. 

They have consistently adapted their service to ensure the provision of information remains compatible with our requirements and we are very pleased to consider them as being an extension of our team. We are often complimented by our vendor clients to the courtesy and attentiveness of their representatives when attending properties in order to provide their services. We look forward to continuing our relationship with you well in to the future."

Andrew Hearn, Partner, Thomas Merrifield